I'm Lindsey.

I'm a service-driven UX researcher who gets excited about framing a problem and taking a user-centered approach to understanding and solving it. I think a lot about how to make things better for people, particularly for people with limited power and resources whose voices aren't heard nearly enough (think low income customers, young folks, people of marginalized identities and communities). My UX process has evolved to include design thinking to build stakeholder alignment around user needs and solve with a participatory approach. I'm a flexible collaborator who works effectively on multi-disciplinary, agile teams. Case in point: I was the weirdo who loved group projects in college and grad school.

I'm currently a Design Thinking Strategist in the energy and utilities industry. I partner with teams throughout the company, from the C suite to the front-line, to facilitate human-centered digital transformation and process improvement through user research and design thinking workshops. A lot of my work involves legacy systems and processes where user research has never been done before, so building trust in these methods and democratizing research responsibly has been a profoundly rewarding personal mission. I bring stakeholders along at every step, and build strong relationships as a foundation for effective work.

I've spoken at industry conferences throughout the U.S. and currently teach month-long online courses on Information Architecture and DIY Usability Testing, both part of Library Juice Academy's UX certificate. Before my current role, I led the UX research program in an academic library serving 40,000 students, faculty, and community members, and managed client services for a global leadership development organization that specialized in leadership assessments and change management training.

Other fun but less directly-related experience: 

• I volunteer on the leadership team for Girls Rock CLT, a rock and roll summer camp for self-identified girls and gender expansive youth 

• I volunteer with Code for Nashville, a local brigade of Code for America

• I co-owned a brick and mortar vintage clothing store

• I've played guitar, drums, and bass in punk and garage bands

• I once worked as a chocolatier and had my home kitchen licensed to sell homemade pies to local coffee shops

My portfolio is coming soon, but in the meantime, take a look at my resume and feel free to get in touch!